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Right of withdrawal
WITHDRAWAL CONDITIONS: -The items must be in perfect conditions, with the tags and seals, accessories included and potential special wrapping. Incomplete, damages or used item won’t be accepted; -The refund must be requested within14 days following the reception of the order; - The items to be refunded will have to be picked up by the courier within 14 days following the notification of your request to our Customer Care. -Items must have been purchased online on Hogan.com, not in our stores or boutiques. You can return a present by contacting the person who ordered it or, if you prefer, by calling our Customer Care. -In case of a multiple order, the delivery fees related to the latter won’t be refunded, unless the customer returns all the items in the order. The customer is asked to send the items back, without delays and within the 14 days following the communication of your intention. The term is respected if the customer sends the item back before the expiry of this 14-day period.You can return a present by contacting the person that placed the order or, if you prefer, by calling out Customer Care.
Where all the conditions aforementioned are respected, we will proceed with the refund of the amount paid for the item returned (including the delivery fees). The refund will be made on the same payment method used to place the initial order. An email confirmation will be sent as we process the refund; EXCLUSION OF THE RIGHT TO WITHDRAWAL We would like to remind you that for Custom Made Products (as defined and disciplined by art. 5.9 of our Terms and Conditions of Sale), the right of withdrawal shall not apply, pursuant to art.59, I par, lett. c of D.Lgs n. 206, 6 september 2005 ("Consumer Code"), as they are custom-packed and/or clearly personalized products. Therefore, if you purchased one or more Custom Made Products, you won't be able to exert the right of withdrawal regarding such products.
DOWNLOAD THE STANDARD WITHDRAWAL FORM AND RELATIVE INSTRUCTIONS