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Exchanges and Returns
The customer has twenty (20) days from shipping date to exercise the right to return; or upon availability, exchange without having to give reasons (the Return Period). Such right will not be exercisable when products on the website STORE.ROGERVIVIER.COM are marked as Final Sale.
During the Return Period, the customer may exercise this right by filling out and sending the return/exchange form included in the shipment and by using the return shipment label provided.
Should further assistance be needed the customer can contact Customer Service by phone 855-852-9982 or by sending an email through the request form in the Contact Us section.
STORE.ROGERVIVIER.COM will only accept full-price Products in their original condition for a full refund when accompanied by the invoice inside the package. We will not accept merchandise that has been worn, used, altered or damaged.
STORE.ROGERVIVIER.COM reserve the right to refuse return of any merchandise that does not meet the above-mentioned return policy.
If the last day of the Return Period falls on a Saturday, Sunday or a public holiday, the Return Period shall be extended to the next business day. Public holidays include New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
For commercial reasons, we will accept the costs of returning Products subject to strict compliance with the procedure as outlined on the return/exchange form and criteria outlined in the Return Policy.