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Follow these three steps to return an item(s):
Follow these three steps to exchange an item(s):
Once the quality of the returned item is verified, we will proceed with the shipment of the item in the selected size. We will send you a new confirmation email containing a link to track your order.
Prior to returning an item(s), please make sure that the item(s) are in the following condition, with respect to the General Terms and Conditions of Sale:
- The exchange is possible only for a different size.
Clients are kindly asked to ship items, without delay, and within 14 days of communicating their intentions to return item(s), using the procedure as described. Clients will be able to exercise this right if they have respected the 14 day returns/exchange period.
You may return a gift through the person who originally purchased the item(s) or by telephoning our Customer Service Team.
Once we have received your returns, we will verify the condition and state of those item(s). This may take 3-4 working days.
A refund will be made as soon as possible/when the item has been accepted for returns, and refunds will be made via the original payment method used and for the original amount.
This will be evident on your account within one week of our returns transaction being initiated and/or according to your banking institution policy.
You may request a refund or an exchange within 14 days of the item(s) delivered.
To exercise your Right to Withdrawal or the Right to an Exchange you may notify us of this intention by post, fax or via email.
Please find our contact details below:
Tod's S.p.a., Via Stendhal 35, 20144 Milano Phone +39-07-3486-1431, Fax +39 02 89623481, E-Mail: firstname.lastname@example.org