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Accessibility statement

  • Legal Notice
  • TERMS AND CONDITIONS OF SALE
  • Privacy Policy
  • Website visitors
  • ONLINE CHECK OUT
  • ONLINE PERSONAL ACCOUNTS
  • MARKETING COMMUNICATION
  • CONTACT REQUEST FORM
  • CONTACT REQUESTS
  • "IN STORE APPOINTMENT” SERVICE
  • Cookie Policy
  • ADR / ODR
  • Accessibility statement

Tod’s S.p.A is committed to making its website inclusive and accessible to the broadest audience possible. We constantly work to ensure that every customer has the best Website experience we can offer, regardless of technology or ability.

Guidelines and standards

Our Website uses code compliant with W3C standards for HTML and CSS and relies on WAI-ARIA standard to work with the combination of web browser and any assistive technologies or plugins installed on your computer.

Conformance status

Our Website is substantially compliant with WCAG 2.1 level AA. We are deeply committed to addressing any issue that may present itself on our website, despite our diligent inspection and preparation for content updates. We employ an ongoing internal daily process to improve our accessibility, and to meet our users’ needs. We require that our employees are properly trained to address accessibility concerns, and our team knows that making our website accessible is a priority to our Company.

Limitations

Although our goal is to provide equivalent functionality for all users, there may be some accessibility limitations despite our best efforts. We strongly encourage our vendors of third-party digital content to provide accessible content for all users and to be user friendly; however, we do not control their content. We will, however, raise any concerns reported to them and request immediate correction.

Feedback

If you are experiencing any issue viewing or navigating the website, please report it by contacting our Customer Service at accessibility@todsgroup.com. Whether you have questions, feedback, or notice any content, feature, or functionality that requires improvement, please let us know, stating the page/URL in your email. Your feedback will help us identify usability issues and discover new solutions to improve the accessibility of our site further.

Please remember that, if you are a consumer according to Art. 3, 1st paragraph, letter a) of the Consumer Code, in cases where a dispute between you and THE LUXER could not be settled further to a complaint submitted directly by you to THE LUXER, the latter shall provide you with the information about the Alternative Dispute Resolution entity or entities (so called “ADR entities”, as set forth by Articles 141-bis et ss. of the Consumer Code) for consumer disputes resolution, specifying whether or not it will make use of the relevant ADR entities to settle the dispute.

Furthermore, we inform you that a European platform for online dispute resolution for consumer disputes (so called “ODR platform”) has been established. The ODR platform is available at the following address http://ec.europa.eu/consumers/odr/ ; through the platform you may find a list of the ADR entities and relevant link to their websites, as well as start an online dispute resolution procedure for resolving your dispute.

For any cross-border disputes relative to the application, execution or interpretation of our General Conditions of Sale, if you habitually reside or possess an address in one of the member states of the European Union which is not an address in Italy, you may apply for a claim under European State procedure for the purposes of resolving a reasonable dispute, as per your consumer rights under Regulation CE no. 861/2007. This application must be made before a competent court, solely on the condition that the claim for dispute does not exceed Euro 5,000.00 (excluding all relative legal expenses) from the date that the competent court receives the application. Further information on the abovementioned Regulation can be found on the following website: https://eur-lex.europa.eu/eli/reg/2007/861/oj .

Regardless the outcome of the out-of-court procedure, your rights to resort the court competent for the settlement of your dispute with THE LUXER, as well as to start, where applicable, an out-of-court dispute resolution procedure pursuant to Chapter V, Title II-bis of the Consumer Code are safe. For any further information, please Contact Us.