Gifts

Once we have received your return, we will verify the condition and state of those item(s). Please allow 3-4 working days.
We will process your refund as soon as possible/when the item has been accepted for a return. The refund is made to the original payment method used for that purchase, in the original amount of the purchase.
The funds will appear on your account within one week from the beginning of the return process and/or according to your banking institution's policy.

If you have received a gift and would like to return it, please ask the person who purchased the item(s) to perform the procedure or call our Customer Service Team.
Follow these three steps to return an item(s):
1. To return or exchange an item, go to the My Account or the Request a Return or Exchange section. Then enter your order number and the email address you used to place the order on our website;
2. Each item must be returned in its original condition, packed in its original box or in a similar, suitable box;
3. You will receive a pre-paid return label by email. Affix it to the original box, making sure to cover the original shipping details;
4. Contact UPS or drop your package off at your nearest UPS Access Point, where your package will be picked up.