The Products shall be submitted for return to ITALIANTOUCH to the courier designated in the return shipment provided by ITALIANTOUCH to the Customer, or to one of the Roger Vivier Boutiques located in the United States, within the Return Period, in their original condition, in the original packaging, and must be accompanied by the shipping confirmation invoice.
In the event of Endless Aisle Mode purchase,
ITALIANTOUCH will only accept full-price Products in their original condition for a full refund when accompanied by the shipping confirmation invoice inside the package. ITALIANTOUCH will not accept merchandise that has been worn, used, altered or damaged. Shoes should be tried on a carpet surface before being worn. Products should be returned unused and with all ITALIANTOUCH and Roger Vivier tags or stickers still attached.
Sale-priced Products, or Products marked as "Final Sale" at the time of the order, are final sale and cannot be returned, and ITALIANTOUCH will not issue any credit towards the return of those Products.
Returns will be processed within seven (7) to ten (10) business days of receipt of the Products by ITALIANTOUCH. Refunds may only be issued on the same Customer Card utilized for payment. Please note that the original shipping charges for any returned item(s) are the Customer's responsibility and will not be refunded. ITALIANTOUCH will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier.
Except as specifically provided herein, ITALIANTOUCH does not allow exchanges and refunds at our boutiques, outlet stores or at shop-in-shop located inside department stores for any of the goods purchased on rogervivier.com.
Replacement of Endless Aisle Mode purchased Products
Notwithstanding the foregoing, with regard to only Endless Aisle Mode purchases, the Customer may replace the purchased Product(s) by returning such Product (“Original Product”) and selecting a product for such replacement (“Replacement Product”) at one of the Roger Vivier Participating Boutique located in the same U.S. State where the purchase was made. The right to replace Endless Aisle Mode purchased Products is limited to (1) Products purchased in the United States, and (2) Products that are available at Roger Vivier Participating Boutiques located in the same U.S. State where the purchase was made. The replacement shall occur if the following conditions are met: (i) a filled out return/exchange form indicating Original Product and the Replacement Product is submitted at one of the Roger Vivier Participating Boutiques located in the same U.S. State where the Original Product was purchased (“Replacement Request”); (ii) the Original Product is returned at such Boutique in the original packaging together with a copy of the commercial invoice and E-commerce Receipt to a Sales Assistant along with the shipping confirmation invoice; (iii) a Sales Assistant has verified that the Original Product is intact, complete in all its parts, equipped with all accessories, illustrative sheets, identification tags and labels, placed inside its original packaging; (iv) the Replacement Product is available at one of the Roger Vivier Participating Boutiques located in the same U.S. State where the Original Product was purchased at the time of the submission of the Replacement Request.
Should the Sales Assistant receiving the Replacement Request above confirm that the replacement conditions set forth herein are met, at the election of the Customer the Replacement Product may be (1) shipped within 10 business days to the address provided by the Customer at the time of the purchase in Endless Aisle Mode, or (2) replaced at such Roger Vivier Participating Boutique where the Customer submitted the Replacement Request and returned the Original Product.
If the price paid for the Original Product purchased in Endless Aisle Mode is lower than price of the Replacement Product at the Participating Roger Vivier Boutique, the Customer shall pay the difference at that Participating Roger Vivier Boutique. If the price paid for the Original Product is higher than the price of the Replacement Product the difference will be credited to the Customer Card used by the Customer for the purchase.
ITALIANTOUCH reserve the right to refuse return of any merchandise that does not meet the above Return Policy.
The price any returned Products that complies with ITALIANTOUCH Return Policy shall be reimbursed as soon as possible and, in any event, within 30 days of from the return of the Products by the Customer to ITALIANTOUCH.
Returns of Products that do not comply with the Return Policy may be accepted at the sole discretion of ITALIANTOUCH.
Returns of Products that are damaged or do not comply with the Return Policy may not be accepted by ITALIANTOUCH and will be returned to Customers at their expense.