SETTING UP AN ACCOUNT
The Customer may set up an account and become a "Registered Customer", or can purchase products as a "Guest". The Customer does not need an account in order to make a purchase from the Website. If the Customer chooses to register, the Customer can monitor the progress of the order, access the Customer's order history, and utilize services reserved for Customer account holders for a faster checkout.
An account can be setup prior to making a purchase by choosing the "Login/Register" button from the shopping cart after clicking "Go to Checkout". The Customer must complete the fields on the form marked with a red asterisk, as this information is mandatory and necessary. In addition, the Customer must confirm having read Terms and Conditions and the Privacy Policy. Failure to provide this information will not allow the Customer to register.
The Customer agrees to provide full, accurate and up-to-date information and to change any details that become obsolete or incorrect at a later date. Any details or information that is offensive, illegal, incorrect, misrepresented, representing a public order offence or moral issues must not be used in the context of setting up an account.
Once the account has been set up, an email will be sent to the email address provided on the account to confirm login information.
The account password you provide shall be unique and kept secure, and you must notify ITALIANTOUCH immediately of any breach of security or unauthorized use of your account. ITALIANTOUCH will not be responsible for your losses caused by the unauthorized use of your account, but you may be responsible to ITALIANTOUCH or others for any authorized use of your account.
PLACING AN ORDER
Once the Customer has selected the size, color and quantity of the Product or Products the Customer wishes to order, the Customer must choose "Add to Shopping Bag" on the product page to confirm the selection.
The contents of the shopping bag can be viewed at any time by clicking "Shopping Bag" which appears at the top right corner of each page on the Website.
The Customer may delete some or all of the Products in the shopping bag at any time by clicking on the corresponding "x" icon of the products delete column. The Customer shall be responsible, where applicable, for completing details relating to invoicing, delivery address and intended payment method. At the end of the order process and before payment, the Customer will receive a summary of the Products ordered together with details of any delivery costs. At this point the Customer may either confirm or change the order.
Once the required order information is completed, the Customer will be directed to the payment page to finalize the order and choose Place Order to complete the process. The Customer shall be responsible for checking the accuracy of this information prior to final confirmation of the order (in particular names, address, number, postal code, etc.). ITALIANTOUCH shall not be responsible for any mistake by the Customer in the information provided at the time of the order confirmation. If information relating to recipients is incorrect, ITALIANTOUCH may not be held liable for any delay or failure to deliver an order.
Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided by the Customer (“Confirmation Email”).
ORDER CANCELLATION
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the Customer Card has been authorized. If the Customer Card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
PAYMENT
ITALIANTOUCH accepts MasterCard®, Visa®, American Express®, and Discover® or any other methods which may be clearly advertised on the Website as methods of payment. The payment will be debited to the Customer Card only after verifying the Customer Card details, receiving credit authorization on the Customer Card, and confirmation of the Product availability, and when the order is ready for shipment.
By making an offer to purchase merchandise the Customer expressly authorize ITALIANTOUCH or any third party vendors utilized by ITALIANTOUCH in connection with the processing of on-line payments to perform credit checks and verify the information provided. Customer confirms that the Customer Card that is being used is Customer's or that Customer has been specifically authorized by the owner of the card used as Customer Card to use it. All credit card and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of the Customer Card refuses to authorize payment, ITALIANTOUCH will not be liable for any delay or non-delivery of the Products.
Furthermore, Customer agrees that ITALIANTOUCH or any third party vendors utilized by ITALIANTOUCH in connection with the processing of on-line payments may use any information provided by the Customer in order to conduct appropriate anti-fraud checks. Any information that the Customer provides may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Please refer to our Privacy Policy [
https://www.rogervivier.com/us-en/company/privacy-policy/]for further information about how ITALIANTOUCH uses your personal data.
All transactions on the Website are processed using Ingenico Payments, a secure online payment system that encrypts the Customer Card details in a secure environment.
ITALIANTOUCH take reasonable care to keep the details of a Customer’s order and other information secure, but ITALIANTOUCH cannot be held liable for any loss a Customer may suffer if a third party procures unauthorized access to any data provided when accessing or ordering from the Website.
SHIPPING
As indicated at the time of purchase and by the order confirmation email, the Customer is responsible for any and all shipping costs associated with the delivery as indicated at the time of purchase. Flat shipping fees apply for Ground, Next Day, and Second Day Air. The Customer shall select the shipping method when placing the order. Once the order is placed, the Customer will not be allowed to change the shipping method or address.
Shipping Methods and Fees:
· Ground Complimentary
· Second Day $25.00
· Next Day $35.00 Guaranteed delivery on the next business day
· Same Day $45.00. Guaranteed delivery on the same business day by 10 pm EST
The Same Day shipping option is available periodically only in selected Zip Codes in the United States. If we are unable to fulfill the Same Day Shipping option for reasons attributable to us, we will only provide a refund of the Same Day Shipping charge and change you for Next Day shipping.
All orders must be placed by 012:00 p.m. (EST).
*Ground and Next Day are not available to Alaska or Hawaii
All packages are shipped via UPS.