PLACE OF DELIVERY
1. The Products purchased on Website can only be delivered to addresses in the United States; to all 50 states including Alaska and Hawaii. Items can be shipped to a P.O. boxes or APO/FPO addresses. However, we can only be held liable to the destination P. O. Box, APO/ FPO & freight forwarding. Subject to receipt by ITALIANTOUCH of the full payment, deliveries shall be made to the address provided the time of placement of an order.
2. As alternative to the shipping method set forth above, the Customer may collect the Products purchased on the Website at a Roger Vivier Boutique located in the United States during normal business hours upon selecting the Boutique on the Website at the time of the placement of an order. The Customer will be notified via email that the Product purchased is ready for pick-up at the selected Roger Vivier Boutique (“Email Pick Up Confirmation”). To collect the Product, the Customer shall provide a copy of the Confirmation Email or Email Pick Up Confirmation, also in electronic form, as well as an identification document. The Customer may designate a third party to collect the Product through the proxy authorization form available by the link
. The proxy authorization form shall be (i) completed in all its parts; (ii) signed by the Customer; and (iii) a copy of a valid identification document of the Customer shall be attached thereto. To collect the Product, the third party identified in the proxy authorization form shall provide to the sales assistant: (a) the proxy authorization form; (b) the Confirmation Email or Email Pick Up Confirmation; (c) a valid identification document.
3. The Customer agrees and acknowledges that collection of the purchased Product is a Customer’s obligation. If the Customer fails to collect within 30 days from the receipt of the Email Pick Up Confirmation, the purchase order shall be deemed cancelled. ITALIANTOUCH will refund the purchase price paid by the Customer within 15 business days from the cancellation of the order. ITALIANTOUCH reserves the right to deduct any expenses it may have incurred due to Customer’s failure to collect the Product. The Customer will be notified by email of the order cancellation and of the amount and method of the refund. In the event of payment by Customer Card, the refund shall be credited to the Customer Card used by the Customer for the purchase, including in the event of an Endless Aisle Mode purchase provided that such refund method is applicable. In the event of cash payment, and for Endless Aisle Mode purchases to which the refund cannot be credited as above, the refund will be made by wire transfer. ITALIANTOUCH will contact the Customer by email to obtain the relevant bank account details for the transfer. The Customer is solely and exclusively responsible for providing such information and the accuracy thereof.
Unless indicated otherwise after the final confirmation of order, the delivery period for Products ordered from the Website include 1-2 business days to process the order for shipment, in addition to the time indicated by the Customer's preferred shipping method. i.e. UPS next day, second-day, ground. Orders are processed and delivered Monday through Friday, excluding holidays. Saturday delivery not available. ITALIANTOUCH is not responsible for unanticipated delays due to conditions such as weather or air travel delays.
RECEIPT OF PRODUCTS
ITALIANTOUCH requires a signature for the delivery of the Products to any Customer. If Customer has specified a recipient who is not the Customer (a third party in case of a gift) then Customer accepts that evidence of a signature such person or of a person at the delivery address indicated at the time of the order confirmation is evidence of delivery.
If a Product purchased on the Website is received damaged, the Customer must notify Customer Assistance immediately within forty eight (48) hours either by phone at 855-852-9982 or by email firstname.lastname@example.org. The Customer must provide detailed information regarding the defects and keep the original Product packaging and the parcel in the condition in which it was received, and otherwise follow the instructions provided by the Customer Assistance representative.
Customer Assistance will then begin investigation with UPS. Please note that this process generally takes between eight (8) and ten (10) business days.
Retention of ownership and transfer of risks
ITALIANTOUCH shall retain full ownership of the Products ordered until payment has been received in full. Once the product is shipped risks of loss or damage to said Products, and any damage that may have occurred, shall be transferred to the Customer.