In accordance with our Terms and Conditions of Sale, please make sure that the following conditions are fulfilled before returning any items:
- Items must be intact and be returned with all tags and labels attached and any related accessories, including special packaging. Incomplete, damaged or used items will not be accepted for returns.
- Returns must be made within 14 days of the original order delivery date.
- All items for return/exchange must be received by the relevant courier within 14 days of contacting Customer Services.
- All items for return/exchange must only be shipped to the country from which they were originally shipped.
- Only items purchased on rogervivier.com are accepted for return/exchange. Items purchased in stores or Roger Vivier Boutiques will not be accepted.
- If returning multiple items purchased as one order, shipping fees will not be reimbursed unless the client wishes to return the entire order.
Clients are kindly asked to ship their item(s) as promptly as possible within 14 days of expressing their desire for a return/exchange, following the procedure described above. Returns and exchanges are only accepted within this 14-day period.
You may return a gift by contacting the person who originally purchased the item(s) or by telephoning our Customer Service Team.