- What are your delivery times and costs?Express Delivery - Free - Delivery within 3-5 business days.
Deliveries are made from Monday to Friday during office hours, excluding bank holidays. Couriers can make up to 3 delivery attempts and after the third unsuccessful attempt, your order will return to the warehouse. Delivery addresses may not be modified after completion of the order process.
- Can I ship to multiple addresses?We are currently only able to ship to one address per order.
To ship to multiple addresses, please place a separate order for each location.
- Which countries do you ship to?Roger Vivier delivers to Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom and the United States.
Products may also be ordered for in-store pick-up at any Roger Vivier Boutique located in France, Germany, Hong Kong, Italy, Spain or the United Kingdom.
- I haven't received my order yet. What should I do?First, verify the status of your order by clicking on the link provided in your confirmation email to go to the relevant courier website.
You can also check the status of your order by connecting to your Roger Vivier account or by clicking here: . Track my orderRoger Vivier sends you several emails during the order process to keep you informed about the various stages of your order.
If you have any queries, you are also welcome to contact us.
- Can I order a product online or by phone and pick it up at a Roger Vivier store?It is possible to order products online or by phone for in-store pick-up at any Roger Vivier Boutique located in Australia, France, Hong Kong, Italy, the United Kingdom, or United States.